We have identified an issue however we no longer have access to our admin console. At this time our team are unable to resolve this issue therefore the next steps will be completely shutting down the Portbay Retail email services and over the next month completing mandatory maintenance by exporting data, permanently deleting all email systems related to Portbay Retail, then re-setting them up with the backed up exported data.
This issue is going to be marked as resolved and can be reopened if a Senior Technician reviews INC-1 and decides that this solution is not appropriate or not suitable for this issue.
We apologies for any inconvenience caused by this issue and we will be accepting Portbay Retail related email support to be done via our Volare Studios emails at this time. For contact information visit: https://volarestudios.uk/support
Thank you for understanding,
@Jacob Lloyd & @Heatherr
Identified
We have identified an issue however we no longer have access to our admin console. At this time our team are unable to resolve this issue therefore the next steps will be completely shutting down the Portbay Retail email services and over the next month completing mandatory maintenance by exporting data, permanently deleting all email systems related to Portbay Retail, then re-setting them up with the backed up exported data.
This issue is going to be marked as resolved and can be reopened if a Senior Technician reviews INC-1 and decides that this solution is not appropriate or not suitable for this issue.
We apologies for any inconvenience caused by this issue and we will be accepting Portbay Retail related email support to be done via our Volare Studios emails at this time. For contact information visit: https://volarestudios.uk/support
Thank you for understanding,
@Jacob Lloyd & @Heatherr
Investigating
We are currently experiencing an issue with our email service, therefore some emails may currently be unavailable. Our team are currently investigating the cause to this and we apologies for the inconvenience. Our team are estimating this issue to take up to a week or longer to be resolved so any support you require for Portbay Retail you may temporarily use the Volare Studios Support email instead. (mailto:support@volarestudios.uk) Once again thank you for understanding and we deeply apologies for any inconvenience caused.
